Frequently Asked Questions
Everything you need to know before your next adventure.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
What is your return policy for luggage?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure all tags are attached and the protective film is intact.
Do your suitcases come with a warranty?
Yes, most of our brands include a manufacturer's warranty ranging from 2 to 10 years, covering defects in materials and workmanship.
How do I reset the TSA lock on my suitcase?
Instructions vary by brand, but generally, you push the reset button with a pen, set your new code, and slide the latch to lock it in. Detailed guides are included with every purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
Are your carry-on bags compliant with international airline regulations?
Most of our carry-on range is designed to meet standard international sizing; however, we recommend checking your specific airline's dimensions before purchasing.